Ensuring effectiveness through training
L3Harris provided radios and product resources to support technology demonstrations and training offered by Advanced Communications and Electronics for coalition members and end users. RACOM, a distributor, offered upgraded batteries. L3Harris also provided fast service and a UHF option at no charge.
Tryna Saavedra, commercial account manager with Advanced Communications and Electronics, lauded L3Harris for its quick response and seamless support while underscoring the capabilities L3Harris radios provide.
“L3Harris’ tri-band technology makes these the new go-to radios for the public safety agencies that will use them,” said Saavedra. “We all recognize that L3Harris has superior products that exceed the agencies’ project specifications. This is what those agencies need to make the world a little safer.”
Equipping end users
The PRSC and Advanced Communications held two radio distribution events for receiving agencies – one in Hobbs, New Mexico, and the other in Kermit, Texas. Recognizing that knowing how to use the technology is as important as having it, Advanced Communications provided demonstrations to recipients.
“Lori and Tryna provided a marvelous demonstration, and we were able to answer everyone’s questions,” said Smith. “We sent first responders home with radios fielded that same day and received amazing feedback. Operators can now rely on their counterparts to respond because everyone went through the same training.”
Before obtaining the radios, fire chiefs from counties in either state would have to use their personal cell phones to coordinate response and hope the other was within range of a tower to speak – a wish guaranteed to come true with the new L3Harris system, added Smith.